1 – Priority Level One

(Life Threatening)  –  (Dispatch will almost always typically receive a call-back with ETA)

A level 1 exists in a situation where a person or persons cannot be rescued until the electric company either shuts off the power or disconnects a service line at the scene. This is a life-threatening situation.

Example 1: A person (conscious/unconscious) is trapped in a vehicle with a fallen power line laying across it. Injuries are unknown.

Example 2: A structure is on fire and a person or persons is trapped. The electric service to the structure is energized limiting appropriate action such as raising ladders, etc.

2 – Priority Level Two

(Hindering Operations)  –  (Dispatch will not typically receive a call-back with ETA)

A level 2 exists in a situation where an electrical hazard exists that is hindering operations, but is not life-threatening.

Example 1: A structure is on fire, it has been confirmed that no one is inside. The electric service to the structure is energized and the fire department is unable to cut power at the fuse/circuit breaker box.

Example 2: A structure fire is in the process of being extinguished. Service wires to the building are hindering or obstructing full access for overhaul and other related operations.

3 – Priority Level Three

(Electrical Hazard Exists – Non-Threatening)  –  (Dispatch will not receive a call-back with ETA)

A level three exists in a situation where an electrical hazard exists but in a location that is non-threatening or of no immediate threat to life or property.

Example: Wires down or transformer fire. Police or fire standing by securing the scene with an appropriate safety zone.